Last updated: December 2025
JCY Exterior Cleaning (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data safely and responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under the UK General Data Protection Regulation (UK GDPR).
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following personal information:
- Information you provide directly
- Name
- Address
- Email address
- Telephone number
- Details about the service you require
- Photographs or videos of your property (when supplied to help with quoting)
Any messages or notes provided via contact forms, email or phone
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and analytics data (see our Cookie Policy for full details)
Information collected during service delivery
- Job details and work history
- Payment details (processed securely through third-party providers; we do not store card information)
2. How We Use Your Information
We use your personal data for the following purposes:
- Responding to enquiries and providing quotes
- Communicating with you about bookings or services
- Delivering the services you request
- Managing invoices and payments
- Sending important updates related to your job
- Improving our website and customer experience
- Maintaining business records
We do not sell or share your information with third parties for marketing purposes.
3. Lawful Basis For Processing
We process data under the following legal bases:
Contract
To provide quotes, communicate with you, and deliver the services you request.
Legitimate Interests
To respond to enquiries, improve services, maintain business records and operate a functional website.
Consent
For non-essential cookies or optional marketing communications (only when you actively opt in).
Legal Obligation
For tax, accounting or regulatory compliance.
4. How We Store & Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.
Examples include:
- Password-protected systems
- Secure cloud storage
- Encrypted email systems
- Limited internal access
We only retain personal data for as long as necessary to fulfil the purposes it was collected for.
5. Sharing Your Information
We may share limited personal data with trusted third parties who support our business operations, such as:
- Payment processors
- Subcontractors assisting with specialist work
- IT, hosting or email service providers
- Accounting and record-keeping systems
These parties are required to keep your information secure and may only use it for the purposes we specify.
We do not share your information with marketing companies.
6. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete information
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent (where applicable)
- Request data portability
To exercise any of these rights, please get in touch with us using the details below.
7. Data Retention
We retain personal data only for as long as necessary for:
- Providing services
- Managing accounts and legal obligations
- Maintaining necessary business records
After this period, data is securely deleted or anonymised.
8. Links To External Websites
Our website may contain links to other sites. We are not responsible for the content or privacy practices of these external websites. We encourage users to read their privacy policies.
9. How To Contact Us
If you have any questions about this Privacy Policy or how your data is processed, please contact:
- Email: info@jcyexteriorcleaning.co.uk
- Phone: 029 2168 0201
- Address: 476a Cowbridge Road East, Cardiff, Wales, CF5 1BL
10. Complaints
If you are not satisfied with how we handle your personal data, you can contact us first so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.
